Refund and Returns Policy for Fralinova
Effective Date: December 20,2024
At Fralinova, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a clear and straightforward refund and return policy. Please read the details below to understand the process and eligibility for returns and refunds.
1. Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, the item must meet the following criteria:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- The item must be returned within 30 days of receiving it.
- Proof of purchase (receipt or order confirmation) is required to complete the return.
2. Non-returnable Items
Some items are non-returnable for safety, hygiene, or other reasons. These include, but are not limited to:
- Items that have been used or worn
- Customized or personalized items
- Gift cards or downloadable products
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email us at info@fralinova.com with your order number and the reason for your return. Our customer service team will assist you in processing the return.
- Prepare Your Return: Pack the item securely in its original packaging, including all accessories and instructions.
- Ship the Item: Send the item to the address provided by our customer service team. You will be responsible for paying the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item).
- Return Confirmation: Once we receive your return, we will inspect the item and process your refund or replacement. You will be notified via email once your return has been processed.
4. Refunds
After we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If everything is in order, we will issue a refund to the original method of payment within 5-7 business days.
- Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to our error.
- Refunds will be issued for the price of the item only. Any applicable taxes or customs duties may not be refundable.
5. Exchanges
If you would like to exchange an item for a different size or color, please follow the same process as a return. Once we receive your returned item, we will process your exchange for the requested product, subject to availability. If there is a price difference, we will notify you of any additional payment or refund required.
6. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at info@fralinova.com with your order number, a description of the issue, and photos of the damaged item. We will provide instructions on how to return the item for a full refund or replacement at no additional cost to you.
7. Late Returns
Returns received after the 30-day period will be assessed on a case-by-case basis, and a store credit or partial refund may be issued at our discretion. If you need to return an item after the 30-day period, please contact us as soon as possible.
8. Contact Us
If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our customer service team:
- Email: info@fralinova.com
- Phone: (408) 555-1234
- Address: 1234 Silicon Valley St, San Jose, California